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Shipping & Returns

Telluride Bluegrass Tickets

  • Telluride Bluegrass ticket(s) will be emailed to you within 2 weeks of your purchase. The email will be sent to you from planet@bluegrass.com. Make sure to add this email to your address book or email whitelist so these emails are not treated like spam.
  • Your email ticket is just like any other ticket - please treat it with the same care!
  • Do not allow any copies to be made of your ticket, only the first unique emailed ticket will be admitted. Any subsequent copies of the ticket will be denied entry.
  • If your ticket is lost or stolen, please contact us ASAP (at least 3 weeks prior to the Festival) to have a replacement ticket issued.
  • Multiple day tickets are non-transferable and must be used by one person.
  • All festival goers exchange email tickets for wristbands at the main box office in the ticket exchange line, located at the main entrance to the festival.

RockyGrass and Folks Festival Tickets

  • If you ordered RockyGrass or Folks Festival tickets they will not be mailed to you, your ticket(s) will be emailed to you within 6 weeks of your purchase. The email will be sent to you from planet@bluegrass.com. Make sure to add this email to your address book or email whitelist so these emails are not treated like spam.
  • Your email ticket is just like any other ticket - please treat it with the same care!
  • Do not allow any copies to be made of your ticket, only the first unique emailed ticket will be admitted. Any subsequent copies of the ticket will be denied entry.
  • If your ticket is lost or stolen, please contact us ASAP (at least 3 weeks prior to the Festival) to have a replacement ticket issued.
  • Multiple day tickets are non-transferable and must be used by one person.
  • All festival goers exchange email tickets for wristbands at the main box office in the ticket exchange line, located at the main entrance to the festival.

Wildflower Tickets

  • If you ordered Wildflower Concert Series tickets, these will be held for you at will-call at the Wildflower box office.
  • All Wildflower tickets are will-call only.

Merchandise

  • Merchandise is generally shipped weekly via USPS.
  • Orders will be processed more frequently closer to the holidays.

Refund Policy

Tickets are fully refundable until the refund deadline for each Festival. The 2017 refund deadlines are: Telluride Bluegrass (March 10, 2017), RockyGrass (March 24, 2017), Folks Festival (April 28, 2017). Please refer to the information shipped or e-mailed with your tickets for full refund information. Unused or stolen tickets will not be refunded under any circumstances.

Merchandise is refundable as long as garments are unworn and cd's are unopened.

Tuition deposits for RockyGrass Academy and Song School are non-refundable. Remainder payments are refundable only until our refund dates: May 1, 2017 for RockyGrass Academy and June 1, 2017 for The Song School. Please refer to your Academy or Song School information for the exact dates for each event.